In human resources (HR), employee engagement is the emotional connection an employee experiences that results in his willingness to expend discretionary effort at work.
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Organizations with high levels of employee engagement are thought to be more profitable and have higher customer satisfaction ratings than organizations with low levels; they also have less absenteeism and turnover. While many different types of technology can have a positive impact on employee engagement, gamification platforms and enterprise social collaboration products often explicitly state increasing employee engagement in their value propositions.