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employee engagement

Employee engagement is a human resources (HR) metric generally considered to be the willingness of an employee to expend discretionary effort at work.

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A guide to HR analytics

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In human resources (HR), employee engagement is the emotional connection an employee experiences that results in his willingness to expend discretionary effort at work. 

Organizations with high levels of employee engagement are thought to be more profitable and have higher customer satisfaction ratings than organizations with low levels; they also have less absenteeism and turnover. While many different types of technology can have a positive impact on employee engagement, gamification platforms and enterprise social collaboration products often explicitly state increasing employee engagement in their value propositions.

Traditionally, employee engagement has been measured through surveys. Employee engagement may also be observed with social network analytics and sentiment mining tools.

See also: performance management software, workforce analytics

 

This was first published in September 2013

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