order to cash (OTC or O2C)

Order to cash (OTC or O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods or services.

Order to cash (OTC or O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods or services. 

An order to cash cycle consists of multiple sub-processes including:

  • Customer order is documented
  • Order is fulfilled or service is scheduled
  • Order is shipped to customer or service is performed
  • Invoice is created and sent to customer
  • Customer sends payment /Collection
  • Payment is recorded in general ledger

 

This was first published in March 2012

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